Privacy Policy

Data We Collect

Tailvia collects information that visitors provide through conversations on behalf of website owners. This may include names, email addresses, phone numbers, and other information relevant to the conversation's purpose.

How We Use Your Data

• To facilitate conversations between visitors and website owners
• To extract and structure information for business owners
• To provide notifications to business owners about new enquiries
• To improve our service performance and reliability

AI Training

We do not train AI models on your conversation data. Your conversations are used solely for the purpose of collecting information and are not used to train or improve AI models.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. All data is stored securely in compliance with GDPR requirements.

Your Rights (GDPR)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to withdraw consent at any time

Data Retention

Conversation data is retained as long as the business owner maintains their account. Visitors can request deletion of their data by contacting the website owner directly.

Third-Party Services

We use trusted third-party services for infrastructure (Vercel, Supabase) and payment processing (Stripe). These services are GDPR-compliant and process data only as instructed.

Contact

For privacy-related questions or to exercise your rights, contact us at privacy@tailvia.com