Payment Policy

Last Updated: June 17, 2026

Payment Methods

We offer a secure and convenient checkout experience. We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary depending on your location and device.

Secure Payments

Your payment information is encrypted and processed securely through Shopify Payments and other trusted PCI-DSS compliant payment providers.

Tailvia does not store or have direct access to your complete credit card or payment information.

Billing Information

Customers are responsible for providing accurate, complete, and current billing information when placing an order.

Orders may be delayed, canceled, or subject to additional verification if incorrect or incomplete billing information is provided.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

Payment Authorization

All transactions are subject to authorization and approval by your payment provider.

We reserve the right to refuse, cancel, or limit any order if fraudulent, suspicious, or unauthorized activity is suspected.

Currency

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees or international transaction charges. These fees are determined by your financial institution and are not controlled by Tailvia.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can work toward a prompt and fair resolution.

Filing a chargeback without first contacting our customer support team may delay the investigation and resolution process.

Contact Information

Website: www.tailvia.com

Brand: Tailvia

Email: info@tailvia.com

Phone: (916) 604-3864

Customer Support Hours:
Monday – Friday
8:00 AM – 5:00 PM (PT)

Response Time:
Within 24 business hours.