Return & Refund Policy

Last Updated: June 17, 2026

Return Window

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unused and in its original condition.
• Include the original packaging and any included accessories whenever possible.
• Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these requirements may not qualify for a refund.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: info@tailvia.com

Phone: (916) 604-3864

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your return

Once your request has been reviewed and approved, we'll provide detailed return instructions, including the correct return address.

Please do not send items back without receiving return authorization from our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The incorrect item was received
• The issue resulted from our error

We recommend using a tracked shipping service, as customers remain responsible for returned items until they have been successfully delivered to our return facility.

No restocking fees apply.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 14 business days after the returned item has been received and approved.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error, a defective product, or an incorrect item.

You'll receive a confirmation email once your refund has been processed.

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: info@tailvia.com

Phone: (916) 604-3864

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we'll provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Approved replacements are typically processed within 1–3 business days.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Email: info@tailvia.com

Phone: (916) 604-3864

Cancellation requests must be submitted before your order has been processed, packed, or shipped. Once an order has entered processing or has been dispatched, we may no longer be able to cancel it.

Exchanges

If you'd like to exchange an item, please contact our customer support team for assistance.

The quickest way to receive a replacement item is to return the original item (once approved) and place a new order after your return has been accepted.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Used products
• Items damaged after delivery due to misuse, neglect, or improper handling
• Items returned without prior authorization
• Final sale items (where applicable)

If you're unsure whether your item is eligible for return, please contact our support team before sending it back.

Contact Information

Tailvia

Website: www.tailvia.com

Email: info@tailvia.com

Phone: (916) 604-3864

Contact Form: Available on our Contact Us page

Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM PT

Response Time: Within 24 business hours