Terms of Service

Last Updated: June 17, 2026

Overview

Welcome to Tailvia.

These Terms of Service ("Terms") govern your access to and use of the Tailvia website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree with these Terms, please do not use our website or services.

Tailvia operates through the Shopify platform, which provides the e-commerce technology that enables us to offer our products and services securely.

1. Use of Our Website

By using our website, you confirm that you are at least the age of majority in your state or province of residence.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Violate any applicable laws or regulations
• Attempt to interfere with the security or operation of the website
• Upload or transmit viruses, malware, or harmful code
• Misuse our products or services

We reserve the right to suspend or terminate access to our website if these Terms are violated.

2. General Conditions

We reserve the right to refuse service or cancel orders at our discretion where permitted by law.

Information you provide (excluding payment information) may be transferred securely through networks as required to provide our services.

Payment information is encrypted and securely processed through trusted payment providers.

You may not reproduce, copy, distribute, or exploit any part of this website without our prior written permission.

3. Products & Services

We make every reasonable effort to ensure that product descriptions, pricing, specifications, and images are accurate.

However:

• Product colors may vary depending on your screen or device.
• Minor manufacturing variations may occur.
• All products are subject to availability.

We reserve the right to update product information, pricing, or discontinue products at any time without prior notice.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit orders that appear fraudulent, unauthorized, or in violation of these Terms.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

5. Pricing & Payment

Unless otherwise stated, all prices displayed on our website are shown in United States Dollars (USD).

Prices may change without notice.

The price charged for your order will be the price displayed at checkout at the time your purchase is completed.

Customers are responsible for providing accurate billing and payment information.

6. Shipping & Delivery

Orders are typically processed within 1–3 business days (Monday–Friday).

Estimated delivery is 6–12 business days after dispatch.

Delivery times are estimates only and may vary due to factors outside our control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High shipping volumes

Customers are responsible for providing an accurate shipping address. If an order is returned due to an incorrect address, refused delivery, or failure to collect the package, additional shipping charges may apply.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return Policy.

Customers may request a return within 30 days of delivery.

Returned products must be unused, in their original condition, and returned with the original packaging whenever possible.

Approved refunds are processed after returned items have been received and inspected.

8. Intellectual Property

All content available on the Tailvia website—including logos, branding, graphics, text, images, product descriptions, and website design—is the property of Tailvia and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without our written permission.

9. Third-Party Services

Our website may use trusted third-party providers, including Shopify, payment processors, shipping carriers, analytics providers, and customer support platforms.

We are not responsible for the policies or practices of these third-party services.

10. Website Accuracy

While we strive to keep all information accurate and up to date, occasional typographical errors or inaccuracies relating to pricing, product information, promotions, shipping, or availability may occur.

We reserve the right to correct these errors at any time without prior notice.

11. Disclaimer

Our website, products, and services are provided on an "as available" basis.

To the fullest extent permitted by law, Tailvia makes no warranties, express or implied, regarding uninterrupted website availability or error-free operation.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Tailvia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California and the United States, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after any changes become effective constitutes acceptance of the updated Terms.

Contact Information

Tailvia

Website: www.tailvia.com

Email: info@tailvia.com

Phone: (916) 604-3864

Contact Form: Available on our Contact Us page

Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM PT

Response Time: Within 24 business hours