Privacy policy

Privacy Policy

Last Updated: June 17, 2026

Introduction

At Tailvia, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect information including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • IP address
  • Browser and device information
  • Website activity and pages visited
  • Referral information

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process secure payments
  • Improve our website and customer experience
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations
  • Respond to customer inquiries

We only collect information that is reasonably necessary to provide our products and services.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may occasionally send you information about new products, special offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Payment Information

Payments are securely processed through Shopify Payments and other PCI-DSS compliant payment providers.

Tailvia does not store your complete credit card or payment information on our servers.

Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Operate our website
  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Personalize your shopping experience
  • Support advertising and marketing activities

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Customer support providers
  • Analytics providers
  • Fraud prevention services

These providers are only authorized to use your information as necessary to perform services on our behalf.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss.

While we work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your personal information
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise your privacy rights, please contact us using the information below. We may need to verify your identity before processing certain requests.

California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Eligible residents may request information regarding:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom information is shared
  • Requests for deletion of personal information

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Information

Tailvia

Website: www.tailvia.com

Email: info@tailvia.com

Phone: (916) 604-3864

Contact Form: Available on our Contact Us page

Customer Support Hours: Monday–Friday, 8:00 AM–5:00 PM PT

Response Time: Within 24 business hours