Shipping policy

Shipping Policy

Last Updated: June 17, 2026

Important Information

Order Cut-Off Time: 5:00 PM PT
Processing Time: 1–3 business days (Monday–Friday)
Estimated Delivery: 6–12 business days after dispatch
Shipping Cost: Free standard shipping on all orders
Tracking: Provided once your order has shipped

Shipping & Fulfillment

All orders are processed and dispatched by Tailvia through our trusted fulfillment partners and shipping carriers.

We currently ship to customers within the United States.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Delivery Times

Order Cut-Off Time: 5:00 PM PT
Processing Time: 1–3 business days (Monday–Friday)
Estimated Delivery: 6–12 business days after dispatch

Delivery estimates are provided for informational purposes only and are not guaranteed.

Delivery times may occasionally vary due to factors outside our control, including:

Carrier delays
Weather conditions
High shipping volumes
Public holidays
Transportation disruptions
Other unforeseen circumstances

Tracking Your Order

Once your order has been dispatched, we'll send you a shipping confirmation email containing your tracking number.

Please allow 24–72 hours after dispatch for tracking information to become available.

You can track your shipment using the tracking link provided in your confirmation email or through our Order Tracking page.

Shipping Costs

We proudly offer FREE standard shipping on all orders.

There are no hidden shipping fees at checkout.

Any applicable taxes or government-imposed fees required by law remain the responsibility of the customer unless otherwise stated during checkout.

Delivery Delays

While we work hard to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days before contacting our support team.

We'll be happy to assist you with locating your shipment.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Email: info@tailvia.com

Phone: (916) 604-3864

Requests must be received before your order has been processed, packed, or shipped. Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Once reviewed, we'll provide an appropriate resolution, which may include a replacement, refund, or another suitable solution at no additional cost to you.

Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a package is returned because of:

An incorrect or incomplete shipping address
Failed delivery attempts
An unclaimed shipment
Refused delivery

any carrier return fees or additional shipping costs may be deducted from an eligible refund where permitted by law.

If available, the order may be re-shipped at the customer's expense.

Contact Information

Tailvia

Website: www.tailvia.com